Refund and Returns Policy23 April 2023 2023-04-23 15:25
Refund and Returns Policy
At KiyoDrip, we strive to provide you with the best possible experience when you shop with us. We understand that sometimes you may need to return an item, and we’re happy to help you with that.
Refunds: If you’re not completely satisfied with your purchase, you may return it to us for a refund. To be eligible for a refund, the item must be in its original condition, with tags attached, and must be returned within 14 days of the delivery date. Once we receive your return, we’ll inspect it and issue a refund to your original method of payment. Please note that shipping fees are non-refundable.
Exchanges: If you’d like to exchange an item for a different size or style, please contact us and we’ll be happy to help you with that. Please note that the item must be in its original condition, with tags attached, and must be returned within 14 days of the delivery date. We’ll ship the new item to you once we receive the original item and inspect it.
Damaged or defective items: If you receive a damaged or defective item, please contact us immediately and we’ll be happy to assist you. Please provide us with photos of the damaged or defective item so we can assess the issue and provide you with a solution.
Return shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure that your return reaches us. Please note that we’re not responsible for items that are lost or damaged during return shipping.
If you have any questions or concerns about our refund and returns policy, please don’t hesitate to contact us. We’re always here to help you!
Contact us at firstname.lastname@example.org for questions related to refunds and returns.